The Leeway – Terms and Conditions

Thank you for choosing to book with The Leeway. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices:
The price includes accommodation & breakfast. We ask for a deposit equal to the first nights stay, payable by debit or credit card. We accept the following forms of payment on arrival: cash or debit cards. Please note: From 1st January 2018 we cannot accept Credit Cards or Cheques to pay the balance due to increased bank charges. Payments only by Cash, Debit Card or *BACS transfer (* By Prior Arrangement Only)

Pets:
Pets are not permitted.

Cancellation and Insurance:
Once you have booked your stay, our agreement is a legal contract. If you need to cancel please contact us immediately. Any deposit you may have paid is non-refundable. For cancellations made up to 28 days before your booking you will be charged the first nights stay. For cancellations made after this time you will be liable for the total amount. We will try our best to re let the room, and if we manage to do so, you will not have to pay, if however, we are unable to re-let the room, your card will be debited for the amount. By failing to take up the booking without cancelling you will be liable for the total amount, and your card will be debited accordingly.

Travel Insurance:
We strongly recommend that you take out travel insurance to cover this holiday. Booking a holiday in the UK should not be seen as any different to booking a foreign holiday in insurance terms. Just because we are a small business you should not consider your booking in a different light to that of any larger tour operator.

Non-availability:
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival:
Arrival time is between 10am and 1pm or between 5pm and 9pm. (very latest check in time is 9pm). You may arrive early through the day and register, leave your bags and collect your keys. (Please note we aim to have all rooms ready by 12:30 so if you arrive earlier your room may not be ready). If you are travelling by train or coach, we can arrange a check in time to suit you, if you let us know in advance. Estimated times of arrival are always appreciated.

Departure:
Please be ready to leave your accommodation by 10:00 on the day of departure. It may be possible for you to leave your bags with us, if you are staying in Whitby for the day.

Damages and Breakages:
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Smoking Policy:
We are 100% NON SMOKING. Any one found smoking will be asked to leave & charged £50:00 for the extra cleaning of the room.

Liability:
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:
Any data gathered during the course of this booking may be held on computer.

We look forward to welcoming you to The Leeway.